Account billing

Workspace owners can upgrade immediately or schedule a downgrade for the next renewal between Solo, Essential, Team and Scale. Only plans available in this environment can be selected.

Use the Stripe Customer Portal for payment methods, invoice history, and cancellation. Enterprise is handled by sales. See the Virtual Customer Terms of Service.

Paid self-serve prices are currently shown in USD. EUR is coming soon. Taxes are not included unless checkout says otherwise.

Checkout confirms the final total, payment currency, available payment methods, and any VAT or sales tax before payment.

Yes. New workspaces can start a 14-day product evaluation trial without adding a payment method.

When the trial ends, Virtual Customer applies a 7-day grace period with staged restrictions: first you can continue, then creating new resources can be blocked while existing virtual customers remain usable, and after grace the workspace becomes read-only until you choose a paid plan. Start your trial.

Self-serve purchases are completed in Stripe Checkout. For Stripe Managed Payments purchases, Stripe/Link handles payment collection and sends transaction emails such as receipts, invoices, refund notices, and subscription notices where applicable.

Purchase orders, bank transfer, and annual invoicing are not part of the self-serve Checkout flow. If your team needs that procurement route, contact us before purchase and we will confirm whether a Valiquest-assisted annual arrangement is available.

While your account is active, your customer content is retained as long as you keep it. After cancellation or termination, our Terms and Privacy Policy provide a 30-day export window before customer content is deleted under our retention process. Backups are overwritten on a rolling cycle of up to 90 days.

The app includes self-serve personal and organization exports. Account, billing, security, invoice, and audit records may be retained longer where required by law. See the Virtual Customer Privacy Policy and Virtual Customer Terms of Service.

Yes. Virtual Customer is a service operated by Valiquest AB, Strandvägen 61, 191 35 Sollentuna, Sweden, under Swedish/EU law. For customer content, we act as processor under our DPA; for account, billing, and security data, we act as controller under our Privacy Policy.

Review our DPA, Security Overview, Privacy Policy, and Subprocessor List.

Terms of Service Privacy Policy DPA Security Overview Subprocessors Refund Policy Workspace User Notice Acceptable Use Policy AI Use Disclosure