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Get a ZIP file containing your account profile, your saved chats, your preferences, and your own private voice/session transcripts. Useful if you want a copy for your records or want to take your data elsewhere.
Per GDPR Article 20 (Right to Data Portability). Free of charge, available regardless of subscription state. Voice recordings are not included; chat transcripts and your own private voice/session transcripts only. Data of other team members is not included.
Get a ZIP file containing everything your organisation owns: virtual customers, transcripts, voice/session reports, knowledge files, billing history, member list. Owner-only.
Per EU Data Act (Regulation 2023/2854) — switching/portability for customer data. Free of charge, available regardless of subscription state. Voice recordings are not included, but transcripts and Postgres voice/session reports are. Internal observability data is not included. Larger organisations may take 30–90 seconds to package.
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Privacy / DSAR requests go to info@valiquest.com. Customer-facing support stays on info@virtualcustomer.io.